Frequently Asked Questions

If the question you have isn't included below, please don't hesitate to contact us or send us an email at We'll try to respond to you as soon as possible.

MOQ stands for Minimum Order Quantity. It refers to the least amount of products that we sell.
It stands for Original Equipment Manufacturer. There is a minimum quantity requirement for us to print your logo on the packaging, etc.
It refers to the amount of time allowed for the manufacturer to produce the ordered products.
We ship items via DHL, EMS, Hong Kong Post, DPEX, Aramex, UPS, etc.
We accept payments through PayPal, all major debit / credit cards, and bank transfer (T/T).
We accept bank transfer payments for orders that are worth US$500.00 and above. We have bank accounts in the US, the UK, Australia, China and Hong Kong. For more information, please contact us.
Check out our Shipping Policy for more info.
You may fill out the form here or email us at Don't forget to include your company name / contact name, shipping address, phone number, the item and quantity you are going to order.
Yes, you may. Just fill out the form here or send us an email at
We offer 1-year Warranty for our products. You can return the product to us for inspection and repair for free if it became defective under proper usage. For more information, check out our Warranty & Return Policy.
No, but we do offer a special discount for sample orders. You can buy a sample through here.
The prices on our store do not include shipping cost. Total shipping cost will be calculated at checkout. For more information, check out our Shipping Policy.
No, our prices do not cover you country's taxes, import duties, customs clearance or any other import-related costs levied by your government. These charges are the buyer's responsibility. For more information, check out our Shipping Policy.
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