FAQs
   

What does MOQ stand for and what does it mean?

MOQ means Minimum Order Quantity, it is the requirement specifies as the lowest quantity we can sell the product.

 

What does OEM mean?

It stands for Original Equipment Manufacturer. OEM minimum quantity is the lowest order quantity required so we can print or label your company logo on the product.

 

What does production lead time mean?

This is the amount of time allowed for the manufacturer to produce the ordered products.

 

What are the shipping methods you offered?

Our delivery partners are DHL, EMS, Hong Kong Post, Dpex, Aramex, UPS, etc.

 

Can I pay via bank transfer (T/T)?

Yes, we accept bank transfer payment for order above US $500.00. We have bank account in US, UK, Australia, China and Hong Kong.

 

What are the payment methods available?

We accept payment through Paypal, Credit card (Master Card and Visa) and bank transfer T/T

 

How long is the delivery days to my country?

Please visit the shipping page for the delivery days https://dealer-gainexpress.myshopify.com/pages/shipping

How to request Proforma Invoice?

You can request through sales@gainexpess.com. E-mail us your company name/ contact name, shipping address, phone number, the item and quantity you will order.

 

How to place an order?

Please refer to this link below for your guide on placing an order.

https://dealer-gainexpress.myshopify.com/pages/a-step-by-step-guide

 

How can I track my order?

Please check through this link below for the list of tracking websites where you can track your package.

https://dealer-gainexpress.myshopify.com/pages/upgrade-to-express-delivery

 

Can I request photos to upload on my website?

Yes, just email us through sales@gainexpress.com if you need photos.

 

How long is the warranty period and what does it cover?

We offer 1 year warranty for our products. You can return the product to us for inspection and repair for free if it became defective under proper usage.

 

Do you offer sample item for free?

No, but we offer special discount for sample orders. You can buy a sample through our website (www.gainexpress.com).

 

Does the price include shipping cost?

No, the price does not include shipping cost. Total shipping cost will be calculated upon check out.

 

Do I have to pay import tax or VAT ?

Our price does not include duty tax. It is buyer's responsibility if occurs.

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